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Returns

We offer a 14 day returns policy, this means that returns are only possible up to 14 days after purchase. If the item is returned in its original condition within 14 days of purchase we will exchange the item for you. However we do not provide refund services.
Please note that if the items returned are out of stock, you may exchange other items which have the same price or above the price of the items you returned.

Original condition of item means the items must be as new in the condition it was sent out to you in and must include its original labels, swing tags, etc or any packages as supplied by the manufacturer. 
So please check the items before you remove the labels.

No exchange will be made for product that does not fit or not deemed defective. We shall not be responsible for the damage caused during shipping. We take care to ensure all products are checked and packed before they are shipped. However, if you have received a defective product:

  • Defects have to be notified to us via your invoice order within 7 days from date of item mailed
  • Instructions will be given as to how to proceed with the return. Please note that the returned item has to reach us within 5 maximum days after instruction email is sent.
  • Returned item must be brand new/in the original state, otherwise an exchange will be ignored and returned item will be sent back within 3 working days. Customers shall have to incur the shipping costs.
  • We are not liable for any lost mails in the exchange process.

If you wish to return an item, please send it to: 
Online Marketing Department,
Semlouis Sdn Bhd
67, lorong…xxxxxxxxxxx

Please note; when returning an item to us we recommend that you use a signed for service and have suitable insurance cover as we cannot accept responsibility for items that do not reach us. If you ask for goods to be left somewhere un-secure, such as a garage or shed we cannot accept any liability for the goods and on request you transfer the liability to yourselves. If for some reason you receive a faulty or damaged item, please inform us immediately, we will then send you a replacement or an alternative item. You can then return the item by the cheapest signed for method. We will refund you the cost of your postage once we receive the item. Please note if we do not receive the returned item within 7 days of us dispatching you a replacement, we reserve the right to charge you for the replacement.